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Salesforce Service Cloud Certification Study Guide For Beginner

Salesforce CRM is used to connect people and information. In this blog, we will discuss one of the core services of Salesforce, i.e., Salesforce Service Cloud and how it revolutionized the customer support by smoothing interactions between an organization and its customers.  Also, we will learn how Salesforce adds more value to your business.

We will start the discussion by explaining the need of Salesforce Service cloud, what is Salesforce service cloud, what are the services offered by the Salesforce service cloud for increased customer satisfaction and engagement. In the end, we will discuss one real-time example of Coca-Cola and how it become extremely successful in enhancing customer experiences using the Salesforce Service Cloud.

So, let us get started why some organization should choose Salesforce Service cloud. Read More

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